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FORBES: Building Effective Communication In Remote Teams

Updated: Apr 5, 2023

My organization has relied on a remote team to serve our clients around the world since its inception in 2014. You could say we have been working from home long before it was cool — or necessary. But for the millions of people new to this arrangement, the transition from living at work to working where you live is a shock to the system. (This is, of course, backed by solid research of social media memes.)

Among the obvious challenges of working from home, including other occupants and space, is the impact on how we communicate with our co-workers. The impromptu hallway meetings and water cooler chatter has been replaced with Zoom, email, Slack, household noise, and conference calls. The loss of in-person communication can have a huge impact on our work. We can no longer take for granted how much direct access to leaders, small conversations in passing, and clear body language can add context to our workflow and clarity to our assignments.

Now that the initial shock of working from home has worn off, your company may be looking for ways to improve communication to fill in the gaps and make everyone feel more connected. In my organization, we pride ourselves on agility, transparency and putting people first in everything we do. Those are values that require a lot of meaningful checkpoints. So how do we do that with a workforce spread out across the globe?

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Forbes Communications Council is an invitation-only community for executives in successful public relations, media strategy, creative and advertising agencies.



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